You are at Help > Tutor > Commission, Payment and Disputes
Disputes on service rendered
A customer may dispute that a tutor has rendered poor service and refused payment. However, if the tutor is able to provide strong evidence in writing that lesson was given properly, we will proceed with billing.
If a customer still refuses to pay, StarTutor will proceed with legal action via Small Claims Tribunal depending on the amount involved.
StarTutor has successfully reclaimed payment for tutors for non-paying customers.
Number of views: 3041